Frequently Asked Questions

You can contact us in two ways:

■ Official LINE Account
You can send messages 24 hours a day. Please use this for individual consultations or quick communications. Add us as a "friend" from the link or QR code below and send us a message.

■ Contact Form
Please use this for changes to your address after ordering, cancellations, repair requests, etc.

We usually reply within 3 days (excluding weekends and holidays). If you haven't received a reply after 3 days, the following reasons may apply:

• Spam folder: Please check if emails from kukkanen_official@gmail.com have been sorted into your spam folder.
• Typo: If there is an error in your email address, we cannot deliver the email.
• Domain settings: Please set your email to allow reception from "kukkanen_official@gmail.com".
• Insufficient capacity: Please check the free space in your email folder.

If you still haven't received a reply after checking the above, please kindly contact us again using an email address other than a carrier email (docomo, au, softbank).

We cannot accept cancellations after an order has been confirmed due to customer convenience. Please thoroughly check the product, color, payment method, etc., before placing your order.

【Examples of non-cancellable cases】
・Mistakenly purchased a different product or color
・The product was different from what was imagined after arrival

The "cooling-off" system applies to door-to-door sales and does not apply to mail-order sales. Please be aware that purchases are made by customers accessing our site themselves.

The following payment methods are available:
・VISA / Mastercard
・PayPay / LINE Pay

※Credit cards are for single payments only.
※Credit cards issued overseas may not be accepted.

There are two ways to confirm:

1. Order confirmation email: Automatically sent after completion.
2. Purchase history: You can check it from My Page after logging in.

If you are unsure, please feel free to contact us via our official LINE account.

Our system automatically removes items from the cart once they are out of stock. Please note that items are only secured in stock once payment is completed.

Unfortunately, we do not offer cash on delivery service.

We sincerely regret to inform you that the official Kukkanen online store currently does not offer gift wrapping services. We appreciate your understanding.

Yes, we can issue one. For environmental reasons, it will be sent in PDF format. If you wish to receive a receipt, please contact us via our official LINE account or contact form with your "order number" and "recipient name."

Your card information is sent directly to the card company through a payment processing company and is never recorded or stored in our system. Please rest assured.