Inquiries

Contact Us

How to contact us?

You can contact us using the following two methods:

■ LINE Official Account

You can send messages 24 hours a day. Please use it to check the latest information or for individual consultations. Please "add us as a friend" from the link or QR code below and send us a message.

■ Contact Form

Please use this form to contact us for address changes after an order, cancellations, repair requests, etc.

【Regarding Replies】

We usually reply to inquiries within 1-2 business days, in the order received.

【Important Notes】

Please note that we do not respond to inquiries via phone calls or Instagram DMs. Also, please refrain from making inquiries unrelated to our brand.

I contacted you, but haven't received a reply.

We usually reply to inquiries within 3 business days (excluding weekends and holidays). We are responding in the order received, so we appreciate your patience.

If you have not received a reply after 3 business days (excluding weekends and holidays), the following reasons may apply:

  • 1. Spam Folder
    Emails are sent from kukkanen_official@gmail.com. Please check your spam folder to see if our email has been filtered there.
  • 2. Incorrect Email Address
    If there is an error in the address, we will not be able to deliver the email.
  • 3. Rejection by Domain Settings
    Especially with carrier emails (docomo, au, softbank), you may not be able to receive emails due to spam prevention settings. Please set up domain-specific reception.
  • 4. Insufficient Mailbox Storage
    If your inbox is full, you will not be able to receive emails.

After checking the above, if you still haven't received a reply, please contact us again. In that case, we recommend entering an email address other than a carrier email, such as Gmail.